Computer Industry Term Paper Example | Topics and Well Written Essays - 750 words

Computer Industry - Term Paper Example The industry has some gaps in the customer services delivery. One of the problems is due to the improvements carried out on new versions of software. Organizations are incurring costs due to the need to keep on retraining their workers to adapt to change. The developers do not take into consideration this factor and often will get complaints from the users. A case scenario is in the operating system scenario where most machines that were using windows XP are not compatible with windows seven which is the most current operating system. The software industry has also been viewed by the customers as one of the industry that increases costs incurred by companies. This has been brought about by the gap that exists between the available developers and the demand of software. The return policy varies from country to country according to the legal framework of the country. Due to the nature of the industry software can only be returned under some conditions. For instance, the software seal s hould not be tampered so that a product can be accepted back. After returning the product the customer will be refunded with amount of money used in purchasing the software. The customer must return the software to the country of purchase for this to apply. One of the things that I could implement is developing software that can allow backward compatibility of software. This will allow new software produced to be compatible with the legacy systems reducing the cost of acquiring new software on the client. Another solution would be to encourage development of software that takes environmental and working condition of customer into consideration. Software companies should know that the client wishes to enhance productivity of the employees and not completely replace them. This will eliminate the culture that has been there that software is supposed to replace or reduce workforce within the organization. The most important resources within the organization are the employees (Laurie, 20 04). The software industry major players have often denied their employees the ownership of their innovations. Companies own the copyrights of the software created by their employees. To eliminate this problem there is need to make sure that developers also form part of ownership of the software they make. Additionally, employees could be allowed to own shares within the company. This will make them feel being part of the company and will work toward improving the image of the company all the time. The company should also formulate a reward system to boost the morale and motivation. This will be used in recognizing those developers who have produced the most successful products for a certain period of time. Employee’s empowerment can be enhanced by retraining them on the most recent mode of software development. This will ensure that employees will always offer quality products to the clients which will improve the image of the company. Providing developers with the recent to ols of development can ensure that they are on the fast track and up to speed with the current technologies. The developers need to have a development environment which will ensure quick delivery while ensuring quality of the product. Customer service program Handling of complaints from customer will be carried with a lot of care and diligence. This will be done with the aim of achieving customer satisfaction. A call centre will be established which will be required to receive customers calls 24

Business Proposal for a Partnership Firm Assignment

Business Proposal for a Partnership Firm - Assignment Example The assignment "Business Proposal for a Partnership Firm" discusses the organizational structure and the management team of Millimeters which is supposed to be a partnership firm with three partners involved in it. They would hold the managerial positions in three separate departments and would work as full-time employees of the company. Luz having experience in the field of procurement and budgeting would be responsible for the same. Christopher having experience in the field of operations management would be responsible for the daily operations and management of the company. The daily scheduling activities related to the store and the future requirements for the store, all would be managed by Johnathan. Apart from these three, other staffs would assist them in their job. The company would also hire specialists in each field of services that are supposed to be offered by the company. There are no significant weaknesses of the company regarding the technical knowledge and relevant business activities that are required to be performed to run the company successfully. However, the three owners of the company being new in this field of running a home improvement store business can prove to be disadvantageous for the company in managing its resources effectively and efficiently. In due course of time, this deficiency could be overcome easily through increased knowledge of running the business. A well-constructed personnel plan has been developed for the company to help in running the business efficiently.... Personnel Plan A well-constructed personnel plan has been developed for the company to help in running the business efficiently. The three owners of the company, apart from getting a share in the profits of the company will also receive remuneration for their respective managerial functions being conducted in the company. The personnel plan has been as such that it would include the three managers in the form of its owners, on cashier would be handling all business matters concerned with cash inflows and outflows of the company. Initially there would be four specialists meant for four different services to be offered by the company initially and they would be on-duty at all times during the business hours. The supporting staffs and workers would total around 8 to 10, working on an average every day. The personnel plan constructed for the company has been summarized in the table give below (Table - 1). It includes the first five years’ forecasted figures regarding the salaries and wages of the employees of the company. Table – 1 (Personnel Plan) Â   Year 1 Year 2 Year 3 Year 4 Year 5 Â   Â   Â   Â   Â   Â   Luz Angela Lopez 50,000 55,000 60,000 65,000 65,000 Christopher Mong 45,000 50,000 55,000 60,000 60,000 Johnathan Douglass 40,000 45,000 50,000 50,000 50,000 Specialists 100,000 125,000 150,000 175,000 200,000 Cashier 20,000 22,000 24,200 26,620 29,282 Others 10,000 11,000 12,100 13,310 14,641 Total Payroll 265,000 297,000 339,200 376,620 404,282 Total Personnel 15 18 20 22 22 Financial Analysis Seating up of the About Millimeters business concern would require a significant amount of investment initially. The major portion of this initial funding would be borne by the three owners of the company.